The Clerk's Working Hours Survey: Key Findings and Recommendations
The Clerk’s Working Hours Survey revealed significant insights into the working conditions of clerks. Conducted by the Society of Local Council Clerks (SLCC), the survey received an impressive 1,125 responses, reflecting the crucial nature of this issue. An overwhelming majority of part-time (96%) and full-time (92%) clerks reported working beyond their contracted hours, with workloads increasing for 84% of respondents over the past five years. On average, clerks are working an extra 3-5 hours per week, highlighting the intense pressure they face.
The survey results prompted the establishment of a Working Group to delve deeper into the data and make recommendations. This group, comprising representatives from the SLCC, National Association of Local Councils, and One Voice Wales, suggested several measures to address these issues. Among the key recommendations was the establishment of minimum working hours for part-time clerks, tailored to the council’s profile. For example, councils with one meeting every two months and minimal services should allocate a minimum of 17.5 hours per month, while those with two or more meetings and several services should allocate at least 35 hours.
Additionally, the survey highlighted the necessity for annual appraisals and proper treatment of additional hours worked. Many clerks reported receiving no recompense for their extra hours, a situation deemed unsustainable. The report recommended urgent incorporation of these practices into the next review of the National Terms and Conditions Agreement.
The survey underscored the expanding roles of clerks, driven by the devolution of services and new legislative powers. This increased workload is not always reflected in employment contracts, leading to significant pressure on clerks. The Working Group emphasized the importance of councils reassessing the working hours and compensation for clerks to ensure fair treatment and prevent burnout. Implementing these recommendations will not only improve the job satisfaction and efficiency of clerks but also benefit the councils and communities they serve.