Everything councils do is for the residents they serve, so we've put the people first, and follow it up with the processes that support strong governance and effective leadership to deliver for our communities. This pillar helps councils understand their community, build strong connections, and develop meaningful two-way engagement — whatever their size.

 Start with this quick assessment to understand what you are already doing well and identify gaps; use the results to direct you to your next steps, whether you need to revisit the basics in "Understand Your Community" or strengthen engagement in "Work with Your Community" or "Lead with Your Community".

Each phase aligns with a Local Council Award Scheme (LCAS) level.

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